Shipping & Returns

The customer will pay for all shipping and handling fees. As per the arrangements with our bonded shippers, Federal Express and IBC Courier, a complete street address (not a post office box) must be provided. We apologize in advance, but due to restrictive customs regulations, we are unable to ship orders to Russia, Brazil, Argentina, Ecuador, or Mexico.

For logistical reasons, these items:
ANTARCTICA XXI Signature Waterproof Expedition Jacket by MUSTO,
the Signature Essentials Kit,
and the Signature Expedition Kit
may only be shipped to ANTARCTICA XXI's Office in Chile where they will be available for you prior to embarkation in Punta Arenas or Ushuaia. Additionally, we're glad to ship any order to ANTARCTICA XXI's office in Chile where the ANTARCTICA XXI Team will make your items available to you prior to embarkation. We thank you for understanding we have no way to assist you in returning the gear from Chile to your home upon completion of your voyage.

For all orders sent to ANTARCTICA XXI'S office, "Chile" must be selected as the destination country for shipping purposes and the shipping address form fields found during check-out completed as follows (this information will also be made available to you during the check out process):
Your Name
Your Trip Name & Date
c/o ANTARCTICA XXI
O'Higgins 1170
Punta Arenas
Chile
Tel: +56 (61) 614100.

Sales on all orders sent to ANTARCTICA XXI's office in Punta Arenas are considered final.

THE FOLLOWING SHIPPING & HANDLING CHARGES WILL APPLY:

Total Purchase USA Ground
(Allow 8 Business Days)
USA 2-Day
(Allow 2 Business Days)
Canada Courier
(Allow 6 Business Days)
International Courier
(Except as noted above. Allow 10 Business Days)
$0.00 - $25 $6.95 $17.95 $17.95 $29.00
$25.01 - $50 $8.95 $19.95 $22.95 $39.00
$50.01 - $75 $9.95 $25.95 $29.95 $48.00
$75.01 - $100 $12.95 $31.95 $36.95 $57.00
$100.01 - $200 $15.95 $36.95 $54.95 $66.00
$200.00 + $17.95 + $3.00 for each additional $50.00 of purchase value $38.00 + $4.00 for each additional $50.00 of purchase value $59.95 + $8.00 for each additional $50.00 of purchase value $75.00 + $10.00 for each additional $50.00 of purchase value
Chile Courier (Including Delivery to the ANTARCTICA XXI Office in Punta Arenas, Chile - Allow 10 Business Days)
All orders up to $350.00 in value $ 65.00
Orders from $350.01 - $750.00 in value $125.00
Orders from $750.01 - $1,000.00 in value $160.00
Orders from $1,00.01 - $1,500.00 in value $195.00
Orders in excess of $1,500.01 in value $230.00


RETURNS POLICY

IMPORTANT: Sales on orders shipped to ANTARCTICA XXI's office in Punta Arenas are considered final.

Otherwise we, New Headings, accept returns and exchanges with a no-questions-asked policy up to 30 days from your original date of purchase as long as the item is returned in a resalable condition with the original tags attached.

For returns received after this 30-day period, we offer you a choice:

  1. We are happy to issue you a refund less a 20% restocking fee. Returns processing comes with significant costs (credit card fees, internet transaction and banking fees, labor and materials costs, and more) and so we thank you for understanding our reasoning.
  2. Or, we are happy to issue you a store credit for the full purchase price of the item(s) you are returning so you can use it to gear up for your next expedition or adventure. This credit will remain active in perpetuity, until you have used its full value.

Please send all returns to:
New Headings
200 Main Street
1st Floor
Ansonia, CT 06401 USA
Include a copy of your original order confirmation along with a brief note letting us know what action you would like us to take (exchange, return for refund, or return for store credit) and we will be glad to do so. Our telephone numbers: 888-924-2050 or +00-1-203-924-2050 outside North America.

Thank you for shopping with us.