Shipping & Returns

The customer will pay for all shipping and handling fees. As per the arrangements with our bonded shippers, Federal Express and IBC Courier, a complete street address (not a post office box) must be provided. We apologize in advance, but due to restrictive customs regulations, we are unable to ship orders to Russia, Brazil, Argentina, Ecuador, or Mexico.

For your convenience, your entire order may be shipped FREE OF CHARGE to ANTARCTICA XXI's office in Punta Arenas, Chile where your purchases will be made available to you prior to embarkation in Punta Arenas or Ushuaia.

For orders sent to ANTARCTICA XXI'S office, simply change your shipping address during the check-out process. Select "Chile" as the destination country and complete the remaining shipping address form fields as follows (this information will also be made available to you during the check out process):
* Your Name
* Your Trip Name & Date
* c/o ANTARCTICA XXI
* O'Higgins 1170
* Punta Arenas
* Chile
* Tel: +56 (61) 614100.

Sales on all orders sent to ANTARCTICA XXI's office in Punta Arenas are considered final and may not be returned to New Headings for any refund or credit

THE FOLLOWING SHIPPING & HANDLING CHARGES WILL APPLY:

Total Purchase USA Ground
(Allow 8 Business Days)
USA 2-Day
(Allow 2 Business Days)
Canada Courier
(Allow 6 Business Days)
International Courier
(Except as noted above. Allow 10 Business Days)
$0.00 - $25 $6.95 $17.95 $17.95 $29.00
$25.01 - $50 $8.95 $19.95 $22.95 $39.00
$50.01 - $75 $9.95 $25.95 $29.95 $48.00
$75.01 - $100 $12.95 $31.95 $36.95 $57.00
$100.01 - $200 $15.95 $36.95 $54.95 $66.00
$200.00 + $17.95 + $3.00 for each additional $50.00 of purchase value $38.00 + $4.00 for each additional $50.00 of purchase value $59.95 + $8.00 for each additional $50.00 of purchase value $75.00 + $10.00 for each additional $50.00 of purchase value
Chile Courier (Delivery to the ANTARCTICA XXI Office in Punta Arenas, Chile - Allow 10 Business Days)
All orders $ 0.00


RETURNS POLICY

IMPORTANT: Sales on all orders sent to ANTARCTICA XXI's office in Punta Arenas are considered final and may not be returned to New Headings for any refund or credit.

Otherwise we, New Headings, accept returns and exchanges with a no-questions-asked policy up to 30 days from your original date of purchase as long as the item is returned in a resalable condition with the original tags attached.

For returns received after this 30-day period, we offer you a choice:

  1. We are happy to issue you a refund less a 20% restocking fee. Returns processing comes with significant costs (credit card fees, internet transaction and banking fees, labor and materials costs, and more) and so we thank you for understanding our reasoning.
  2. Or, we are happy to issue you a store credit for the full purchase price of the item(s) you are returning so you can use it to gear up for your next expedition or adventure. This credit will remain active in perpetuity, until you have used its full value.

Please send all returns to:
New Headings
200 Main Street, 1st Floor
Ansonia, CT 06401 USA
Include a copy of your original order confirmation along with a brief note letting us know what action you would like us to take (exchange, return for refund, or return for store credit) and we will be glad to do so. Our telephone numbers: 888-924-2050 or +00-1-203-924-2050 outside North America.

Thank you for shopping with us.